Delivery Policy
We aim to provide a simple and reliable delivery experience. This policy explains how orders are prepared, dispatched and delivered.
Effective Immediately
This Delivery Policy applies immediately to all orders placed through the Willow Step website.
We carefully prepare each order before dispatch to help ensure your purchase arrives safely.
Free Delivery
We provide free delivery on all orders.
There are no additional delivery charges added during checkout.
Order Processing Time
Orders are usually prepared and processed within 1–3 business days after purchase confirmation.
During busy periods, processing times may vary slightly. We will continue to prepare orders as efficiently as possible.
Delivery Times
After your order has been dispatched, delivery usually takes approximately 3–7 business days.
Delivery times may vary depending on the delivery location, courier schedules and other circumstances outside our control.
Order Tracking
Where tracking information is available, it will be provided after your order has been dispatched.
Tracking updates may take some time to appear after collection by the delivery service.
Delivery Information
Please ensure all delivery details provided during checkout are accurate and complete.
If an incorrect address is provided, please contact us as soon as possible. We will review the request and assist where possible before dispatch.
Delayed Deliveries
While we work with reliable delivery services, occasional delays may occur due to unexpected circumstances, operational changes or delivery network conditions.
If your order has not arrived within the expected timeframe, please contact our support team and we will assist with checking the delivery status.
Receiving Your Order
Please check your parcel when it arrives and contact us if there are any concerns with your order.
For any delivery-related questions, our support team is available to provide assistance.
Contact Us
If you have any questions about delivery, please contact our customer support team.
Email:
service@willowstep.store
Phone:
0161 524 8396