Privacy Policy

About Willow Step

Willow Step is operated by BASCO LIMITED.

Company Number: 16474317

Registered Address:
Suit 5 Prospect House,
Featherstall Road South,
Oldham,
England,
OL9 6HT

Contact Email:
service@willowstep.store

Telephone:
0161 524 8396

Information We Collect

When you browse our website, place an order or contact our support team, we may collect information needed to provide our services and assist with your enquiry.

This may include your name, contact details, delivery information, order details and messages you send to us.

We only collect information that is reasonably required for operating our website, processing orders and providing customer support.

How We Use Your Information

Information provided by customers may be used for the following purposes:

• Processing and fulfilling your orders.
• Providing updates about your order and responding to enquiries.
• Improving our website experience and product services.
• Maintaining accurate business and customer service records.

Order Information

When you make a purchase, we use the information provided during checkout to complete your order and arrange delivery.

Order-related information is generally retained for up to 6 years to support business records, customer assistance and accounting requirements.

Customer Communication

If you contact us by email, telephone or through our website forms, we may keep your communication details to respond to your enquiry.

General enquiries are normally reviewed and responded to within 1–2 business days.

Support communications may be stored for up to 24 months to help us maintain consistent customer service.

Website Cookies

Our website uses cookies and similar technologies to help provide a smoother browsing experience, remember preferences and understand how visitors use our website.

You can manage cookie preferences through your browser settings at any time.

Keeping Information Secure

We take reasonable steps to protect customer information and limit access to information only where it is needed for business operations.

While online services cannot be completely free from technical risks, we regularly review our website practices to help maintain a secure shopping environment.

Sharing Information

We do not sell customer information.

Information may only be shared with trusted service providers where required to complete essential business activities, such as delivery services, website operation or customer support.

Your Choices

You may contact us if you would like to ask about the personal information we hold about you or request an update where information is incorrect.

We aim to respond to privacy-related requests within 30 days.

Changes To This Policy

We may update this Privacy Policy when necessary to reflect changes to our website, services or business practices.

Any updated version will apply immediately once published on this page.