Terms & Conditions

Effective Immediately

These Terms & Conditions apply immediately when you access our website or place an order through Willow Step.

By using our website, you agree to follow these terms and our related policies.

Website Use

Our website is provided to allow customers to browse footwear collections, view product information and place orders.

You agree to use this website responsibly and provide accurate information when placing an order or contacting our support team.

Products And Availability

We aim to provide accurate product descriptions, images and information for all items displayed on our website.

Product availability may change from time to time. If an item becomes unavailable after an order has been placed, we will contact you and provide appropriate assistance.

Orders And Acceptance

When you place an order, you are submitting a request to purchase the selected products.

Orders are accepted once they have been reviewed and prepared for fulfilment. We may contact you if additional information is required before completing your order.

Pricing And Payment

All product prices displayed on our website are shown clearly before checkout.

The total amount payable will be confirmed before you complete your purchase.

We reserve the right to correct pricing errors or update product information where necessary.

Delivery

Orders are prepared and delivered according to our Delivery Policy.

Estimated delivery times are provided as guidance and may vary due to circumstances outside our reasonable control.

Returns And Refunds

Returns and refunds are handled according to our Refund Policy.

Customers should review the return requirements and contact our support team before sending items back.

Product Care

Customers are responsible for following suitable care instructions for footwear products.

Proper care can help maintain the appearance and condition of your purchase.

Intellectual Property

All website content, including text, images, graphics and design elements, belongs to Willow Step or is used with appropriate permission.

Content from this website should not be copied, reproduced or used without approval.

Limitation Of Liability

We aim to provide accurate information and a reliable shopping experience.

We are not responsible for delays, interruptions or circumstances caused by events outside our reasonable control.

Changes To These Terms

We may update these Terms & Conditions when necessary to reflect changes to our services, website or business practices.

Any updated version will apply immediately once published on this page.

Governing Law

These Terms & Conditions are governed by applicable laws and regulations.

Any concerns should first be addressed by contacting our customer support team so we can work towards a suitable resolution.