Frequently Asked Questions

Willow Step offers a selection of men’s footwear including brogues, Oxford shoes, loafers, desert boots, suede chukka boots, leather trainers and slip-on styles.

We recommend checking the product details and selecting the size that normally fits you best. If you need assistance before ordering, please contact our support team.

Orders are usually prepared within 1–3 business days. After dispatch, delivery generally takes approximately 3–7 business days.

Yes. We provide free delivery on all orders.

Where tracking information is available, it will be provided after your order has been dispatched.

If you need to make changes to your order, please contact us as soon as possible. We will review your request and assist where possible before the order is prepared.

Customers may request a return within 30 days of receiving their order. Items should be returned unused and in their original condition.

Once a return has been received and approved, refunds are processed within 3–5 business days. The refund may then take an additional 3–7 business days to appear depending on your payment provider.

We recommend following suitable footwear care practices, including keeping shoes clean, storing them properly and using appropriate care products for the material.

You can contact our support team by email at service@willowstep.store or by phone at 0161 524 8396.